Microphone setup
Use a quiet surface. Place a wired headset mic or external mic near the movement without touching the watch case.
Product support
Escapement Support
Help for mechanical watch timing, microphone placement, saved runs, watch collection, iCloud sync, purchases, and exports.
Signal quality
If the trace is weak, move the microphone closer, reduce background noise, and try again after the movement is fully wound.
BPH and lift angle
Use automatic BPH detection for quick checks, or set manual BPH and lift angle in Settings for a known movement.
iCloud sync
Sign in to iCloud and use Sync now in Settings if saved runs, reports, or watch profiles have not appeared on another device.
Purchases
Use Restore Purchases if Escapement Plus does not unlock after reinstalling or moving to a new device.
Privacy
Review what the app stores locally, what can sync through iCloud, and how microphone and camera access are used.
Contact
Include enough detail to reproduce the issue.
Escapement works best with a clean tick signal. If the issue is tied to a specific watch or setup, include the microphone placement and whether the app detected BPH.
App name and version
iPhone or iPad model
iOS or iPadOS version
Whether you used the built-in mic or an external mic
A short description of what happened and what you expected
Support contact
[email protected]
Send measurement setup details, device information, and any purchase restore issues to this address.